A Concierge at the Portman Ritz-Carlton in Shanghai had this anecdote to relate in That’s Shanghai magazine:
A guest wanted to get hold of limited-edition cigars that were only available in Hong Kong. I asked if he would pay me to fly to Hong Kong to collect them, which he was happy to do. I picked them up at the airport and flew back that evening. He was so grateful. I later discovered it was a present for a close friend, an extremely famous NBA player.
This is just a simple example we have read at Sparksheet on why we believe Concierges are a race apart!
More information about The Consumer Markets KPMG Report at KPMG China Luxury Consumers Report